Terms and Conditions
Please read these terms and conditions carefully as you will be bound by them if you buy any products on our website.
This agreement is between our website ("you" or the "Customer") and you (as defined below). This section sets out the terms and conditions that apply to your use of the website, as well as any subscription products or services offered by our website.
You are not allowed to transfer your right to use our products or services to anyone else. We reserve the right to change the website, its policies and these terms without prior notice at any time.
Legal Disclaimer
These products are not intended for diagnosis, treatment, prevention or cure of any disease or illness. Consult your doctor for diagnosis and treatment. Always follow the instructions when using herbs and be on the lookout for allergic reactions. All products will not produce the same results.
This site does not provide information with the intent to diagnose any condition or disease, or prescribe any treatment. The information is only intended to be used as a tool for maintaining and promoting good health, in collaboration with a licensed physician.
If anyone uses the information on this site without the approval of a licensed physician, they are diagnosing themselves.
Disclaimer of warranty; Limitation on Liabilitya
This website does not endorse or guarantee the accuracy or reliability or any statement, opinion or advice on the site. We are not responsible for any damage or loss caused by your reliance upon the information on this website. You are responsible for evaluating the accuracy, completeness, or usefulness any information, opinions, advice, or other content that is available on the website. You should seek professional advice, if necessary, when evaluating any information, opinions, advice, or other content. This includes, but is not limited to, financial, health or lifestyle content.
Indemnification
You agree to defend and indemnify our website and its affiliates, as well as their respective directors and officers, employees, and agents, from and against any claims or expenses, including attorney's fees, that may arise out of your use of the website. This includes claims made by other users and claims relating to access, products, memberships, and claims of other users.
Taxes and duties
Prices shown include GST.
Shipping and Handling
Australia Post offers shipping to all of Australia. The packages will arrive in metro areas within 5-8 days, and regional areas within 5-12 days. All prices on this site include standard shipping and handling. Please note that no shipments will be sent on Sundays, Saturdays or public holidays. All packages are insured and the delivery is guaranteed. We will replace your package at no charge if it is stolen, lost, damaged or not delivered. We cannot guarantee delivery dates or times.
Satisfaction guarantee, refund and return policy
All orders come with a 60-Day Guarantee of Satisfaction. You can return any unused part of your order for a refund if you are not satisfied with the product. For instructions on how to return your order for a refund, you can contact us via live chat, telephone or email. You will receive return instructions that include where to send your order and a return merchandise authorization number.
Please be aware that you are responsible for the return shipping. Packages received in our warehouse without an RMA number or packages received after the 60-Day Guarantee period will not be eligible for a refund.
You will receive a refund automatically within 48 hours after your package is received in our warehouse. Please be aware that depending on how quickly your bank processes the refund, it may take up to 3-5 business days for the amount to appear in your account.
Customer Support
Live chat, email, and phone are all available 24 hours a day.
Phone: +64 4 888 7459
Contact us by live chat on our website.
Automatic Refill Service Terms
You will receive an email notification approximately five days before your supply runs out. This will inform you that the product you ordered in the quantity you requested is being prepared for shipment. The same quantity of bottles will be charged at the same price as your original order. Each bottle contains 15 days of product. If you order 2 bottles and subscribe to automatic refills, the charge will be $211.90. The product will be delivered every 30 days. Orders that contain 3 bottles and subscribe to the automatic service will be charged an additional $272.85. They will be shipped out every 45 days. Orders that contain 5 bottles and subscribe to the automatic service will cost $339.75. They will be delivered every 75 days. Shipping and handling are free. You can cancel at any time by replying to an email notification sent before the refill date or by contacting our live chat or telephone support. Our 60-Day Guarantee covers every refill. For optimal results, it is important to use dietary supplements and other wellness products consistently and properly.
Special Offers and Promotions
You may receive promotional offers and add-ons on the confirmation page of your order and via email. These promotional and add-on offer will be available for you to select. These offers can include products similar to those you have ordered at a discounted price, dosage strength upgrades for products you originally purchased, or upgrades to express shipping. You will be charged a second time if you select an add-on or promotion. We will do our best to deliver all the products you ordered within 24 hours in the same packaging as your original purchase. Our 60-Day Guarantee covers all promotional offers and add-ons.
Charges
Please note our charges will appear as follows on your credit card statement:
" Smart Hemp Gummies - +64 4 888 74559 "
Postal Address
PREMIUM SUPPLEMENTS AU PTY LTD
PO BOX 2008 KEPERRA, QLD 4054, AUSTRALIA
Safety Guidelines
Consult your pharmacist or doctor before using any dietary supplements or wellness products that you do not know. Research the product thoroughly and find out about its medicinal properties. Consult your doctor or pharmacist if you have a medical problem or are on prescription medication. The effectiveness of dietary supplements and wellness products has been proven by overwhelming evidence. It does not mean that a larger amount is better just because a smaller quantity works. Individuals have different constitutions and may be prone to allergies, sensitivities or other health conditions. Consult your doctor or pharmacist about possible interactions and contraindications when using prescription medication. Consult your pharmacist or doctor before taking any dietary supplements. Consult your doctor or pharmacist if you are pregnant or nursing, have diabetes, heart disease or hypertension, or if you have any chronic medical conditions. Although dietary supplement are generally safe and widely used, it is best to consult your doctor or pharmacist prior to taking any dietary supplement. Tell your doctor or pharmacist if you intend to use a supplement as a substitute for drugs or in conjunction with other medications. Many supplements contain ingredients with strong biological effects, and their safety cannot be guaranteed for all users. You may put yourself at risk if you take these supplements and have certain health conditions.
Reversals of Chargebacks
We reserve the rights to report any suspected fraud to the local or federal authorities for investigation. All activity and IP addresses are monitored. This information can be used to prosecute a client for fraudulent use of this website or theft of goods offered on the site.
Customizing Orders
We are committed to making your experience with our products as convenient and enjoyable as possible. You can contact our customer service agents via email, live chat, or phone to ask for custom arrangements. While we cannot meet every request, we will do our best. Your call will be recorded to ensure that you receive the best customer service and that your order has been handled correctly.
Jurisdiction and governing law
The Terms will be governed and construed by the laws of QLD in Australia. Please be aware that you must adhere to all laws and regulations applicable in the country where the products are intended. You will not be held responsible for any violation of these laws by our company.
Representations
You represent and warrant:
1. You must be at least 18 years old.
2. You have read and understood the entire agreement.
3. You represent and warrant that this website is entitled to use all of the information you provide. We may contact by email, phone or postal mail with any questions regarding your use of the website.
Entire Agreement
The Agreement is the complete agreement between the parties. You agree to acknowledge that you have read and understood the entire agreement, including all parts, and that you understand it. You acknowledge that you have reviewed this agreement and consulted with your independent counsel regarding the Agreement.